Managed Services

We provide 24X7 IT support both onsite and offsite to our clients so that they can
concentrate on their core business. We believe in adding value to the Business,
not their IT alone.

Organizations are finding it more and more convenient to have their services managed by professional groups, instead of spending time and effort in maintaining their IT infrastructure. TIS Labs, has a very strong support network, which has been built over 3 principles: select, train and deploy. Our support resources are handpicked by our core team, trained in-house and then deployed either for offsite or onsite support.

The core advantages of TIS Labs Managed Services are:

  • Trained Resources: We put a lot of emphasis on inhouse training, especially since our support isextended to customers of varied backgrounds. All our resources are given initial training and are also expected to take refresher training at regular intervals.
  • 24 X 7 NOC:  We follow ITIL based process for offsite and onsite support, with enough resources to ensure the least downtimes and proactive support.
  • Ticketing System: We provide a ticket logging system for each customer, with an escalation matrix provided to the customer for any updates required for the fastest resolution of issues.
  • SLA Based Support: We have an SLA based support system, so that the expectations of the customers are met at every point and the customer does not have to worry about their IT under any condition.

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